At Juliet Focus, customer satisfaction is our priority. We strive to ensure that every product you receive meets your expectations. Please read our return and refund policy carefully.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item is defective, damaged, or incorrect upon delivery.

  • The return request is made within 48 hours of receiving the item.

  • The item is unused, in its original packaging, and accompanied by proof of purchase.

2. How to Request a Return

To initiate a return, please contact our support team within 48 hours of delivery. Provide your order number, contact information, and a clear description of the issue.

Our team will review your request and provide further instructions for the return process. Unauthorized returns may not be accepted.

3. Return Process

  • Approved returns must be handed over to our delivery partner in the original condition.

  • Items that are used, damaged due to misuse, or missing parts may not be eligible for return.

  • We reserve the right to inspect returned items before processing a refund.

4. Refund Method

As we operate solely through Cash on Delivery, eligible refunds will be issued in cash at the time of item pickup or via a mutually agreed method, depending on logistics. Refunds will be processed only after the returned item is received and inspected.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or other specific conditions. These will be clearly marked as non-returnable at the time of purchase.

6. Damaged or Missing Items

If your package arrives damaged or with missing items, report the issue within 48 hours of delivery. We will arrange for a replacement or issue a refund where appropriate.

If you have any questions or need help with a return, our support team at [email protected].